This Privacy Policy explains how CQ Quality Containers (ABN 97 647 789 704, ACN 647 789 704) ("we", "us", "our"), collects, uses and protects your personal data when you visit this website, request a quote, contact us, or place an order. It is written to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
CQ Quality Containers (ABN 97 647 789 704, ACN 647 789 704), of Rockhampton QLD, is responsible for your personal data.
For any privacy question or request, contact us at info@cqqualitycontainers.com or 0489 979 403.
2. Personal Data We Collect
We collect the following categories of personal data:
- Order and checkout data: name, billing and delivery address, email address, phone number, and details of the container(s) ordered.
- Quote and contact enquiries: name, email address, phone number, the product you are interested in, and any message or information you choose to provide.
- Website usage data: IP address, browser and device type, pages visited and similar technical information, collected automatically through cookies and similar technologies.
We do not collect card details through this website. Payment is made by direct bank transfer, so the only payment information we hold is the transaction record from our bank (such as the payer name, amount, date and reference), which we keep for accounting and tax purposes.
3. How We Collect Your Data
We collect personal data directly from you when you place an order, submit our Request a Quote form, submit our Contact form, email or phone us, or otherwise interact with this website. We also collect limited technical data automatically when you browse the site, as described in Section 6 (Cookies).
4. How We Use Your Data
| What we use it for | Legal basis |
|---|---|
| Processing and fulfilling your order, taking payment, and arranging delivery | Performance of a contract with you |
| Responding to a quote or contact enquiry | Performance of a contract / our legitimate interest in responding to enquiries |
| Customer service, including returns, refunds and complaint handling | Performance of a contract / legal obligation |
| Keeping order, invoicing and accounting records | Legal obligation (Australian tax and accounting law) |
| Preventing fraud and keeping our website secure | Our legitimate interest in protecting our business and customers |
| Sending you marketing about our products, where you have opted in | Consent (you may withdraw this at any time) |
5. Who We Share Your Data With
We only share your personal data where necessary, and never sell it to third parties for their own marketing purposes. We may share limited personal data with:
- Haulage and delivery partners – your name, delivery address and contact number, so they can deliver your container as described in our Shipping Policy.
- Our bank – to receive your payment and to process any refund.
- IT, hosting, email and website service providers – who process data on our behalf to operate this website and our systems.
- Our accountants and professional advisers – where reasonably necessary for our business administration.
- The Australian Taxation Office (ATO), regulators or law enforcement – where we are legally required to disclose information.
6. Cookies
This website uses cookies and similar technologies, including:
- Essential cookies – required for core functions such as your shopping cart, checkout and website security. These cannot be switched off, as the website cannot function properly without them.
- Performance and caching cookies – used to help pages load quickly and reliably.
- Analytics cookies – set by Google Analytics, only if you accept them, to understand how visitors use the site so we can improve it.
- Advertising cookies – set by Google Ads, only if you accept them, to measure the results of our ads and show you relevant ads on other websites.
When you first visit, a cookie banner asks whether you accept analytics and advertising cookies. They stay switched off unless you accept them, and you can change your choice at any time using the Cookie settings link at the bottom of every page. We use Google Consent Mode, so Google is told whether you have given consent; without consent, no analytics or advertising cookies are stored on your device.
You can also control or delete cookies through your browser settings at any time. Restricting cookies may affect how parts of this website function, including the shopping cart and checkout.
7. How Long We Keep Your Data
We keep order, payment and invoicing records for as long as required under Australian tax law, generally at least five years from the date the record was created.
We keep quote and contact enquiry records for as long as reasonably needed to respond to and follow up on your enquiry, after which they are deleted or anonymised unless you go on to place an order, in which case the order retention period above applies.
8. Keeping Your Data Secure
We use appropriate technical and organisational measures to protect your personal data, including a securely encrypted (SSL/TLS) website and restricted access to personal data within our business. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
9. International Data Transfers
Some of the service providers we use (for example website hosting, email and payment providers) may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles (APP 8).
10. Your Rights
You can:
- Ask us for a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data, where this does not conflict with a legal obligation we have (for example, to keep tax records).
- Ask us to stop using your data for a particular purpose, such as marketing.
- Ask us for a copy of your data in a common electronic format, where technically feasible.
- Withdraw your consent at any time where we rely on consent, such as for marketing emails.
- Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are not satisfied with how we have handled your complaint about your personal information.
To exercise any of these rights, contact us using the details in Section 1 or Section 14.
11. Children’s Privacy
This website and our products are intended for business and adult consumer use. We do not knowingly collect personal data from children, and this website is not directed at children.
12. Marketing Communications
We will only send you marketing communications where you have opted in to receive them. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly. Opting out of marketing does not affect essential communications about an order you have placed, such as order confirmations or delivery updates.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The updated policy will be posted on this page.
14. Contact Us
CQ Quality Containers
ABN: 97 647 789 704, ACN 647 789 704
Email: info@cqqualitycontainers.com
Phone: 0489 979 403
Business Address: Rockhampton QLD