This Payment Policy explains how payment works when you order from CQ Quality Containers (ABN 97 647 789 704, ACN 647 789 704). It should be read together with our GST Policy, Shipping Policy, Return and Refund Policy and Terms and Conditions.
1. Accepted Payment Methods
We currently accept payment by direct bank transfer (EFT) only. We do not currently accept credit or debit cards, PayPal or cash. The payment methods available to you are always shown on the checkout page, and this policy will be updated if we add new payment methods.
If you would like to discuss an alternative payment arrangement for a business or trade order, please contact us before placing your order using the details in Section 11 below.
2. Currency
All prices on this website are shown and charged in Australian dollars (AUD, $) only. We do not currently offer checkout in any other currency.
3. How to Pay and When Payment Is Due
When you place your order, no payment is taken on the website. Instead:
- We email you a tax invoice showing the full amount payable (container price plus the delivery charge shown at checkout, including GST), together with our bank account details and your payment reference. We normally send this within one business day of your order.
- You pay the invoice total in full by direct bank transfer, using your order number as the payment reference.
- Once the funds have cleared in our account, we confirm payment by email and your order is processed. As set out in our Shipping Policy, order processing begins only following payment confirmation.
Bank transfers between Australian banks usually clear within 1–2 business days.
Your order is reserved for 7 days from the date of the invoice while we await payment. If payment has not been received within 7 days, we will contact you, and the order may be cancelled. No charge applies to an order that is cancelled before payment. If you cancel after paying but before dispatch, we refund the full amount, including the delivery charge.
4. Secure Checkout and Protecting Your Payment
Our website and checkout are secured using SSL/TLS encryption. Because payment is made by bank transfer, you never enter card or banking details on our website.
Protect yourself from invoice fraud: our bank details are only ever sent on a CQ Quality Containers tax invoice for your order. We will never ask you to pay into a different account by phone, text or a follow-up email. If you receive any message saying our bank details have changed, do not pay – call us first on 0489 979 403 to confirm.
5. Order Verification and Fraud Prevention
Because shipping containers are a high-value product, we may carry out reasonable additional checks before confirming certain orders, particularly first-time orders or higher-value purchases. This may include contacting you to confirm order and delivery details, or requesting confirmation of identity or billing address where reasonably necessary to prevent fraud.
We reserve the right to decline or cancel an order where payment cannot be verified, where fraud is suspected, or where a pricing or listing error has occurred, in which case any payment already taken will be refunded in full.
6. Declined or Failed Payments
If a bank transfer is returned, rejected or not received, your order will not be processed and no container or delivery slot will be allocated. Please check the account details and reference on your invoice, contact your bank, or call us so we can help.
7. Currency Conversion Charges
If you pay from an account held outside Australia, your bank may apply its own currency conversion rate and may charge transfer or foreign transaction fees. These charges are set by your bank, not by CQ Quality Containers. The amount received in our account must equal the invoice total in Australian dollars.
8. Pricing and GST
The total shown at checkout (the product price plus the standard delivery charge) is the amount on your tax invoice. The only time anything is added is extra haulage under our Shipping Policy, for additional containers, remote sites or special access equipment; we confirm it in writing before dispatch, and if you do not accept it you can cancel for a full refund. As explained in our GST Policy, all prices include GST, so no tax is added on top.
9. Delivery Charges
Delivery charges are calculated automatically at checkout based on your delivery state and are included in your order total and tax invoice. Full details, including when extra haulage may apply, are set out in our Shipping Policy.
10. Refunds
Where a refund is due, it is paid by bank transfer to the account the payment came from (or another account you confirm with us in writing), normally within 7 business days of the refund being approved. Full details, including voluntary return collection charges, are set out in our Return and Refund Policy.
11. Business and Trade Orders
If you are ordering on behalf of a business and require a specific invoicing arrangement, please contact us before placing your order so we can confirm whether we are able to accommodate your requirements.
12. Changes to This Policy
We may update this Payment Policy from time to time, for example if we change our accepted payment methods or providers. The updated policy will be posted on this page.
13. Contact Us
If you have any questions about payment, please get in touch:
CQ Quality Containers
ABN: 97 647 789 704, ACN 647 789 704
Email: info@cqqualitycontainers.com
Phone: 0489 979 403
Business Address: Rockhampton QLD